Return Eligibility
- Time Frame: You may return any item purchased from Tanguatech within 7 days from the delivery date.
- Condition: To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-returnable Items
The following items are not eligible for return:
- Digital products
- Downloadable software products
- Perishable goods (if applicable)
- Items that are damaged or missing parts for reasons not due to our error
Return Process
- Contact Us: To initiate a return, please contact our customer service team within the 7-day return window.
- Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back to us.
- Shipping: Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival. Please ensure that the returned item is properly packaged and trackable. Tanguatech is not responsible for items lost in transit.
Refunds
- Inspection & Approval: Once we receive your return, it will be inspected. If your return is approved, we will initiate a refund to your original payment method within 4 days.
- Refund Amount: The refund will include the full purchase price of the product, excluding any original shipping charges (unless the return was due to our error).
- Late or Missing Refunds: If you haven’t received your refund within 5 days of approval, please check your bank account again or contact your credit card company. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us
Changes to Terms
Tanguatech reserves the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of the website after any changes are posted constitutes your acceptance of the new Terms.
Contact Us
If you have any questions or concerns regarding these Terms & Conditions, please contact us
